FREQUENTLY ASKED QUESTIONS


SHIPPING

When will my  order ship? 
I ship orders within 3-7 business days via USPS - if there will be a delay I will message you ahead of time to let you know. 

Packaging
All items are packaged with care so they arrive to you just as pretty as they left Richmond. I do not include receipts with purchase, so it's possible to ship it as a gift.  Prints are shipped rolled in a tube, and all other items are sent in a sturdy chipboard mailer.

I live around Richmond, can I pick up my order from you?
I have a home studio and my schedule does not allow for arranging order drop-offs, so unfortunately I can't offer local pick-up at this time. Please check out our Stockists or Events page for the easiest way to pick up our goods without shipping. 

International Shipping
We currently only offer international shipping through our Etsy shop.  


RETURNS & EXCHANGES

Return Policy
With the exception of items that arrive damaged or mistakes with your order (please see below), at this time I do not offer returns, only exchanges for items in their original conditions. In the event of an exchange the buyer is responsible for return shipping fees. Please read item descriptions and sizes carefully - I try to make my descriptions thorough, and encourage you to contact me with any questions you have about a product. 

All items are handmade, so please allow for minor variations by print. I do my best to photograph items as close as possible to their true color, however because of variations between monitors what you see on your screen may not be the true color of the print. 

Order Issues
If I made a mistake with your item or it arrives damaged I will refund or exchange it at no additional cost to you. Please contact us within 14 days of receipt of your order to initiate the return process. 

CUSTOM WORK

Do you take custom projects? 
From hand lettering to chalkboard walls, I happily take on custom illustration, lettering, and design work - just get in touch using the Custom link on our site. Though I'm always open to new project types, I specialize in the following: 
- Chalk lettering
- Hand lettering
- Naturalist illustration


What do you charge for a custom project?
The price of custom work depends on a number of factors, and I can't give quotes for projects without getting a design brief first. Please use the Custom form to get in touch with your project needs, and I will be able to send you a more accurate project proposal and quote. 

Can I customize prints?
All of our products are currently only available in the colors and sizes shown on our site. While we love working on custom projects, in order to have time to make new stuff we're unable to customize existing work. 


ABOUT THE WORK

Are these illustrations from old books?
Though my work is heavily influenced by Victorian naturalists like Audubon and Potter, every illustration you see on my site is an original work, studiously drawn or painted by hand. 

Why don't you have a field guide for my state?
Hopefully I will soon! Creating the field guides is an intensive project with a large amount of research and illustration, so it takes some time for me to prepare them. I have a running list of popular state requests - contact me for a vote for yours! 

What materials do you use?
The majority of my black and white work is with microns, and color work is a combination of watercolor and colored pencil. 

Do you print these yourself?
Though we used to do all of our own screenprinting, after having a little one I found myself struggling to balance full time motherhood, illustration, freelance projects, printing, and my sanity. My passion has always been illustration, so I've decided to focus on that aspect of my work, and I am happy to be able to support several small businesses who now carry out our printing.